This policy explains how Retainr collects, uses, stores, and protects personal information when people visit the website or use the platform.
Privacy Privacy policy for Retainr, covering personal information, client data, security, and contact options. Retainr processes personal information to provide the platform and related services. Depending on the relationship, processing may be based on consent, performance of a contract, legitimate operational needs, or legal obligations. When a Retainr customer collects information from its own clients, that customer determines why the information is collected and should be contacted about its use.
Information may be collected through the website, application, email, telephone, or live chat. This can include names, email addresses, telephone numbers, organization details, account and connected-payment information, IP addresses, language preferences, support messages, service usage, and files or other content uploaded while using the platform.
Personal information is used to operate and secure the service, create and maintain accounts, support connected payment workflows, provide support, communicate about the service, diagnose performance, prevent misuse, improve product experience, and meet applicable legal requirements. Marketing communications should be sent only where Retainr has an appropriate basis and should provide a way to change communication preferences.
Retainr uses cloud infrastructure and operational safeguards to protect information against accidental loss, unauthorized access, alteration, or disclosure. Access is limited to people with a genuine business need and confidentiality obligations. No internet service can guarantee absolute security, but suspected breaches are investigated and notifications are made where legally required.
The website and platform may use session or persistent cookies and similar technologies for navigation, authentication, preferences, security, and service analysis. Analytics and support services may receive technical information such as IP address, browser, device, approximate country, language, pages visited, and interaction events. Current website integrations include Crisp chat and may include analytics or advertising tools where configured.
Retainr customers may collect and manage information about their own clients through the platform. Questions about why a customer collected that information should be directed to the customer. Retainr may use service providers to host, support, secure, analyze, or process payments for the platform. Information sent to a third-party website or integration is then also governed by that provider's terms and privacy practices.
Retention depends on the type of information, the service being provided, customer instructions, operational needs, and legal requirements. When information is no longer needed, Retainr may delete, anonymize, or securely dispose of it. Account closure can result in deletion of messages, files, content, and account records, so customers should export information they are required to retain before ending service.
Retainr does not sell customer contact data. Information may be disclosed to authorized service providers, at a customer's direction, with consent, to protect the platform and its users, during a legitimate corporate transaction, or where disclosure is required by law. Service providers should receive only the information reasonably required for their role.
The platform is not directed to children under 16. A child should not use Retainr without verifiable consent from a parent or guardian. If Retainr learns that information was collected from a child without the required consent, reasonable steps will be taken to remove it and prevent continued use.
Depending on applicable law, individuals may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Requests can require identity verification and may be limited by security, contractual, record-keeping, or legal obligations. Customers seeking to exercise rights over information controlled by a Retainr customer should contact that customer first.
Privacy questions and requests can be sent to contact@retainr.io. Retainr may update this policy as the platform, service providers, or legal requirements change. Material updates will be published on this page, and continued use remains subject to the policy then in effect.